Client Communication Guide
Clear, concise, and timely communication is essential for trust, collaboration, growth, and gets you the most value out of our relationship!
Tips for Communicating with Our Team
Put all your questions in 1 email
This results in a quicker reply, getting all of your answers at once as opposed to receiving them in various emails.
Number or bullet questions and key info
This calls attention to the most important information and ensures we understand your expectations in our response.
Limit the use of company-specific or technical jargon
Avoid using acronyms or abbreviations that we might not understand or educate our team with an explanation!
How Emailing Us Works
You only need to remember one email: support@connectedaccounting.co. Using this sends your message directly to our desk ticketing system, where relevant team members are tagged to your email as a ticket.
Why do we use this system?
To ensure all client emails are answered in a timely manner.
To see all correspondences in one place, a.k.a better organization to help serve you!
To make it easier for you. You use this one email and we’ll assign the appropriate team member(s) to get you the right response.
How quickly will the accounting team respond?
We aim to respond as quickly as possible!
Our current average response time is 1 day, 7 hours.
Check your proposal for max response time.
